Consumer court asks hotel to pay Rs 2 cr in damages to model for haircut

A bench of President RK Agrawal and Member Dr SM Kantikar directed the hotel to pay a compensation of Rs 2 crores to the woman.

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The National Consumer Disputes Redressal Commission (NCDRC) has directed a luxury hotel chain to pay Rs 2 crore as compensation to a woman observing that “she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model.” A bench of President RK Agrawal and Member Dr SM Kantikar directed the hotel to pay a compensation of Rs 2 crores to the woman.

“For the aforesaid discussion, the complaint is allowed partly and we are of the considered view that it would meet the end of justice in case the Complainant is granted compensation of Rs 2,00,00,000,” the consumer court said. “There is no doubt that the women are very cautious and careful with regard to their hair. They spend a handsome amount on keeping the hair in good condition. They are also emotionally attached to their hair. The Complainant was a model for hair products because of her long hair. She has done modelling for VLCC and Pantene,” the NCDRC said.

“But due to haircutting against her instructions, by the opposite party no.2 (hotel salon), she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model. She was also working as a senior management professional and earning a decent income. She underwent severe mental breakdown and trauma due to negligence of the opposite party no.2 in cutting her hair and could not concrete her job and finally, she lost her job, ” the NCDRC said.

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